Kevin is an experienced professional that lives his passion by leading and inspiring individuals to move their organizations through cultural transformations. He has served 25 years in the customer experience space, with approximately 20 years as a leader within the Retail and Sports & Entertainment industries and 5 years as a Business Consultant.
As a John Maxwell certified Speaker, Coach, Trainer, Kevin has gained the knowledge and experience to provide keen business insights to all levels within organizations, thus providing Executives, leaders of leaders, subject matter experts and front-line staff with the capacity to enhance employee engagement and create an exceptional and consistent customer experience, both internally and externally.
During his time at Disney Institute, Kevin partnered with multiple NFL, NBA, a variety of Retail and Automotive organizations as well as Institutions of Higher Learning sharing leadership and employee/customer service best practices.
Of all the experiences and accomplishments Kevin has achieved, guiding organizations and its leaders through cultural and learning transformations has been and continues to be accomplished via his innate ability to develop meaningful and healthy relationships.